The siren song of customization can be enticing for organizations seeking to adapt their on-premise COTS (Commercial Off-The-Shelf) applications to specific needs. However, before embarking on a costly and time-consuming customization journey, a strategic approach is crucial. This article explores how delving deeper into the standard functionality of your COTS application can unlock significant value, often rendering customization unnecessary. Unveiling the Hidden Depths of Standard Functionality: COTS applications are often complex ecosystems, with layers of built-in features and functionalities. Many users, however, navigate them like familiar city streets, rarely venturing beyond the main thoroughfares. Yet, within these applications lie hidden gems – powerful capabilities waiting to be discovered. Mastery of Configuration: Most COTS applications offer robust configuration options, allowing you to tailor their behavior to your specific context. This can range from defining user rol...